Ft999 Privacy Policy —
Your Data Is Safe with Us

1 Introduction & Policy Purpose

Ft999 is one of Bangladesh's most trusted online gaming platforms. We believe your privacy is a fundamental right, and protecting your personal data while you use our services is our primary responsibility. This privacy policy explains what information ft999 collects, how it is used, and what rights you have.

This privacy policy applies to the ft999 website, mobile app, and all digital services. It is in effect whenever you open an account, play games, make a deposit, or contact our support team.

We follow international data protection standards and are committed to keeping your information secure with the utmost care. Any changes to this policy will be announced on this page with the date of the update.

2 What Information We Collect

Under ft999's privacy policy, we only collect information that is necessary to provide our services. Collecting unnecessary or excessive data goes against our policy.

• Name, mobile number, and payment details provided at registration.
• A copy of your National ID or passport for KYC verification (where applicable).
• Browsing behavior such as page visits and session duration — used solely to improve our service.
• Anonymous data collected through cookies and tracking technologies.

3 How Your Information Is Used

Ft999 uses your data only for specific, defined purposes. No information is used beyond its approved scope. The main use cases are detailed below.

• Account Management: Your data is used to create, verify, and maintain your account.
• Transaction Processing: To securely process deposits and withdrawals.
• Customer Support: To provide our support team with the information needed to resolve your issues.
• Fraud Prevention: To detect unauthorized account access and identify suspicious activity.
• Responsible Gaming: To monitor gaming behavior and identify problematic patterns.
• Legal Compliance: To maintain records as required by regulatory authorities.
• Service Improvement: To analyze anonymous data and improve the user experience.

4 Data Sharing & Third Parties

Under ft999's privacy policy, we never sell your personal data. However, limited information may need to be shared in certain specific circumstances.

• Payment Providers: bKash, Nagad, Rocket — only the information necessary to complete a transaction.
• Game Providers: Anonymous player IDs may be shared for game management purposes.
• Legal Authorities: Disclosure of data is mandatory when required by a court order or government directive.
• Security Services: Authorized partners for fraud prevention and cybersecurity.

5 Cookies & Tracking Technologies

Ft999 uses cookies to keep its website and app running smoothly. Cookies are small data files stored on your device that help improve your browsing experience.

• Essential Cookies: Maintaining login sessions and ensuring security. The site cannot function without these.
• Performance Cookies: To understand which pages are most used — fully anonymous.
• Preference Cookies: To remember your language, theme, and other preferences.

You can disable cookies at any time from your browser settings. Note that disabling certain essential cookies may affect the functionality of some features on the site.

6 Data Retention Period

Ft999 does not store your data indefinitely. Each category of information is retained for a defined period in line with international standards.

• Account Information: For the duration the account is active and for 5 years after closure.
• Transaction Records: Up to 7 years, as required by law.
• Support Conversations: Up to 3 years after issue resolution.
• Gaming Logs: Automatically deleted after up to 2 years.
• Cookie Data: Upon session expiry or a maximum of 30 days.

7 Your Data Rights

Under ft999's privacy policy, you have full control over your own data. You can exercise the rights below at any time.

8 Security Measures

Ft999 uses industry-standard technology to protect your data. Our security framework operates across multiple layers, giving your information the highest level of protection.

• SSL/TLS Encryption: All data transmissions on the website and app are secured with 256-bit encryption.
• Firewall Protection: Our advanced firewall system blocks unauthorized access.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• DDoS Protection: The platform is protected against cyber attacks.
• Regular Backups: Data is securely backed up to prevent any loss of information.
• Penetration Testing: Regular third-party experts conduct system audits.

In the event of a data breach, ft999 will notify affected users within the legally required timeframe and take prompt steps to resolve the issue.

9 Minor's Privacy

Ft999 is strictly for users aged 18 and above. We do not knowingly collect personal data from minors. If we become aware that a minor has created an account, that account and all associated data will be deleted immediately.

10 Policy Updates & Contact

Ft999 reserves the right to update this privacy policy when necessary. Any significant changes will be reflected in the "Last Updated" date at the top of this page. For important changes, registered users may receive a notification in their account.

For any questions, concerns, or complaints regarding this privacy policy, please reach out to our dedicated privacy team. We are committed to responding within 30 business days.

• Email: [email protected]
• Live Chat: Available 24/7 via website and app
• Response Time: Typically within 24–48 hours